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Money Back Guarantee / Return Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund (certain commodities/electronic components must be returned within 7 days from the invoice date for a refund).  Exceptions are indicated clearly.

A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for returns of certain commodities and/or electronic components to reflect the current market value.

These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Aminexus of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

AMINEXUS SATISFACTION GUARANTEE:

Aminexus offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

• 7-day replacement or refund guarantee on all electronic compnents, including refurbished electronic components. All other refurbished merchandise has a 15-day warranty period.

• For certain electronic components, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.

• Downloadable software is refundable within 15 days of the original invoice date. Aminexus will confirm that the product has not been downloaded and, upon verification, the customer will be issued a letter of destruction. Once he/she agrees to the terms stipulated in the letter, Aminexus will issue a Return Merchandise Authorization number for the refund amount.

• Certain items are non-refundable but may be exchanged for a functional version of the same item by using the pre-paid shipping label packaged with your order.

Software Return Policy

Retail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting Aminexus Customer Service at store@aminexus.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. Aminexus is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

• If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Standard Warranty period.

• Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.

To take advantage of Aminexus's satisfaction guarantee, the customer must comply with the Product Return Procedure detailed below. Any breach of Aminexus's Return Policy Procedure will result in the loss of Aminexus's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure

• To return a product in compliance with Aminexus's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. Aminexus will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Aminexus. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

• Customer is solely responsible for shipping any returned product to Aminexus. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Aminexus's Return Procedure will be breached and Aminexus may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

• Aminexus will not refund to Customer the original shipping charges (which in the case of International Orders may be substantial). In addition, Aminexus will assess a 15% restocking fee against the Customer's account on all returns for refund.

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